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Don’t Change the Company—Reflect It
Aligning Accessibility with What Already Matters Every company has its own personality. It might be obsessed with speed, driven by design, led by customer feedback, or focused on data. The identity shapes how decisions get made—and if you want accessibility to last, it has to fit right in. I’ve seen accessibility efforts succeed (and survive)…
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Inclusive AI Isn’t New—But How We Use It Matters More Than Ever
Artificial intelligence might feel like the hot new thing—but for folks working in accessibility, AI has been quietly powering essential tools for decades. Whether it’s reading a street sign out loud, helping someone navigate indoors, or turning spoken words into text, inclusive technology has always been one of the proving grounds for AI. That’s why…
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From “I” to “We”: Building Lasting Accessibility by Letting Go
When we think about leadership, we often picture a single person standing at the front of the room, confidently sharing big ideas and inspiring the crowd. We imagine a strong individual leading the charge, driving change through personal determination and charisma. But if there’s one lesson I’ve learned from years of working in accessibility and…
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If you answer it twice, make it an article
Most accessibility teams are small and we need to make the most of our available time. Answering questions from designers, developers, PMs, and customer success can be the best use of our time. But it can also be a time waste if we’re constantly answering the same questions. At Intuit, I’ve had the policy of…
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Accessibility Keyword list for filtering Voice of Customer
This list of keywords was a collaborative effort that was compiled by accessibility leaders of technology companies. They represent words customers may use that are not necessarily accessibility-specific. You can use these to find the comments that would otherwise be missed. Contribute to this list via the a11y-data-keywords project on GitHub. 508 access technology access…
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Disability Organization volunteer opportunities in your city
Volunteering with a disability organization is an incredible opportunity to gain deep empathy for your customers. You can make a sincere impact by sharing your time and resources. The following list was created for fellow Intuit Accessibility Champions to find nearby organizations. Organizations By Location Bangalore Mitra Jyothi GiftAbled National Association for the Blind –…
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CSUN Assistive Technology Conference notes for 2025
The CSUN Assistive Technology Conference 2025, held from March 10th to 14th at the Anaheim Marriott in California, brought together a diverse global community of professionals, researchers, and individuals passionate about accessibility and inclusive design. This year’s conference featured a wide array of presentations covering topics from digital accessibility law to AI equity and innovative…
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Test: aria-description
The aria-description attribute was added to give developers more flexibility than the aria-describedby attribute. Previously, we’d use aria-describedby to connect an input to its helper or error text. But aria-description allows us to include a string, much like the aria-label attribute. I’ve avoided this because I didn’t think it had good support. The accessibility support…
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A new start
This blog was started in the early 2000’s and included hundreds of posts. But hackers hacked and everything went kablooey. So this is a reset. At this time, my focus is primarily on accessibility, inclusive design, and DEI+A. I hate to break the web, but restoring from my most recent backups has recreated the hacked…
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Intuit’s Accessibility Champions Program
Intuit’s Accessibility Champion program enables everyone to become a champion and a roadmap for people to become leaders. This was created to celebrate people making contributions towards accessibility. It highlights people via employee profile badges, congratulatory spotlights, and notifications to managers about their commitment. The program emphasizes customer empathy, disability etiquette, and accessible product design…
On my bookshelf